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Agentic AI Set to Reshape Quality Management
Agentic artificial intelligence (AI), made up of autonomous agents that act on goals and make decisions, is expected to reshape quality management in the future.
Quality and Shared Sacrifice: A Tale of Two Management Approaches
Michael Mills, a quality management expert with long experience in applying standards in practice, examines whether leaders should share in sacrifices when resources run short.
Solution for Managing Special Responsibilities in QMS
Special responsibilities in a quality management system (QMS) are specific tasks that require competence - such as equipment calibration - that do not fit under standard job titles.
Five Key Challenges for Companies in First Year Under CSRD Directive
Companies are facing five main challenges in the first year of reporting under the CSRD directive, the EU’s framework that requires companies to disclose environmental, social, and governance issues.
Clarifying the Role of MS Auditors and Managers: Why Expectations Often Clash
Management system (MS) auditors and managers are often misunderstood in organizations, with leaders expecting them to act as problem-solvers instead of impartial evaluators.
AI in Quality Fails Only When You Expect the Wrong Things
Large Language Models (LLMs), the type of artificial intelligence used in many tools today, are often praised for their ability to write, summarize, translate, and even code.
For Regulated Industries, QMS Software Is Now a Business Necessity
Companies in regulated sectors like life sciences, pharmaceuticals, and medical devices can no longer rely on paper-based or disconnected systems.
Six Key Messages That Help Make Quality Everyone’s Business
Quality only works when everyone sees how their role affects it, writes Richard Jones, quality assurance leader at Hiab UK.
Construction Certifications Can Be a Flimsy Facade Hiding Serious Risks
In the construction industry, operations often stand on the shaky foundation of hollow triple certifications to ISO 9001, ISO 14001, and ISO 45001.
Preparing for the Future: How Digital Tools Simplify BRCGS Packaging Compliance
The new BRCGS Packaging Materials Issue 7 introduces major changes to how companies manage packaging safety, quality, and compliance.
The Benefits of Choosing an Active Consultant and How to Spot One
ISO certifications are milestones for companies, but they don’t mean the work is done.
Strategies to Turn Even the Most Difficult Auditees Into Productive Partners
In audits, dealing with difficult personalities is often unavoidable, but how auditors respond can make or break the process.
Bad Audits, Not Climate Rules, to Blame for ISO 9001 Confusion
Michael Mills of Pragmatic Quality Blog says confusion over how to audit the recent climate change amendment to ISO 9001 often stems from bad audit experiences - not the amendment itself.
The Most Overlooked Risk in IATF 16949 Audits? Top Management Itself
Top management often escapes proper scrutiny during IATF 16949 audits, creating serious risk for automotive suppliers,
Certification Bodies May Use Own Labs Under ISO 17065, But Only If Impartiality Is Ensured
A product certification body may use its own testing laboratory under ISO/IEC 17065, but only if it takes strong measures to ensure impartiality.
Hidden Truths About Quality: What Most Trainings Never Teach
Ekaterina Potemkina, a Quality Mindset Activator, reveals hidden truths about quality that rarely make it into formal training—some as surprising as its link to religion.
Quality Gone Wrong: 21 Real Stories You Wouldn’t Believe
Absurd things can happen in any job, but Quality Mindset Activator Ekaterina Potemkina of QUALITY ALL IN demonstrates that in quality management, these situations can be especially strange and hilarious.
Making ICT Ready for Disruptions with ISO 27031
ISO/IEC 27031:2025 is a valuable tool for organizations strengthening cybersecurity and ensuring their information and communication technology (ICT) systems can continue running during disruptions,
How Startups Can Meet Security Standards in a Few Clear Steps
Startups aiming to land big clients must achieve security compliance early—and Gabriel Labrada explains how to do it even with limited resources.
Quality Managers of Tomorrow: Creating Value Across the Board
Season 3 of the podcast Future Quality Manager, produced by France Quality and Performance Association (AFQP), explores how quality managers will prove their value by 2030.
Total Quality Management Models Offer Broader Solution Than ISO Standards
Total Quality Management (TQM) models like EFQM and MBNQA are better equipped to handle today’s complex quality challenges than ISO standards, argues Jean-Marie Reilhac, a quality expert and founder of QleanRSE Consulting.
Diary of a Quality Manager: Building Culture One Small Win at a Time
A week of frustrating moments highlights how difficult it can be to build a real culture of quality, even in well-structured organizations.
ISO 27002 Done Right Means Choosing Only the Measures That Fit
Sebastian Pietrek, Senior Lead Auditor at TÜV NORD CERT, examines the role of ISO 27002 in information security management system (ISMS) audits.
