True Touch has received three ISO certifications for its call center practices and also received Thailand’s Outstanding Call Center certificate for excellence in handling consumer issues.
The Management System Certification Institute MASCI has certified seven hotels under ISO 22483:2020, a global standard that sets quality requirements for hotels in areas such as staff competence, cleanliness, safety, service, and guest satisfaction.
Brother Thailand has secured ISO 18295-1:2017 certification for its Brother Contact Center and was also recognized with an award for outstanding consumer complaint handling by Thailand’s Consumer Protection Board (OCPB).
Seven companies from the Charoen Pokphand Group (CP Group) have received the TIS 9999 certification for applying sufficiency economy principles in their operations.
The Gosoft Customer Service Center has received two major recognitions - ISO 18295-1:2017 certification for Customer Contact Centre Management and the Outstanding Call Center Award.
The Thai Industrial Standards Institute (TISI) has proposed a new voluntary standard, TIS 4410–2025, for second-hand solar panels to improve access to clean energy and reduce industrial waste.
The Foundation FSSC has released Version 7 of the FSSC 22000 food safety management system certification scheme, introducing updated prerequisite programs (PRPs) and aligning the scheme with the 2024 Global Food Safety Initiative requirements.
A new data model for carbon credit markets is being developed by ISO’s sustainable finance and financial services committees, with early input still open to stakeholders.
The International Organization for Standardization (ISO) has published updated and new parts in the ISO 20022 series, as major payment systems advance their implementation of the standard on closely aligned timelines.
An international voting and consultation phase is underway for a new standard that sets requirements for testing artificial intelligence (AI) and machine learning (ML) in medical devices.
The Marine Stewardship Council (MSC) has launched a public consultation on proposed revisions to its Chain of Custody Standard, inviting stakeholders across the seafood supply chain to provide feedback until May 30, 2026.
Food sector stakeholders who apply ISO 22000 in practice have the opportunity to influence its revision by bringing real-world experience into the process.
The International Organization for Standardization (ISO) has introduced ISO 14064-5, which provides guidance on how to carry out verification and validation of greenhouse gas (GHG) data using remote techniques in digital environments.
The revision of ISO 9002 has entered the Draft International Standard (DIS) stage, with ISO/TC 176/SC 2, the ISO subcommittee responsible for quality systems, advancing the project into formal consultation.
One vote has tipped the decision toward publishing a new edition of ISO/IEC 17065 instead of issuing a separate amendment, following a closely split ballot within the International Organization for Standardization (ISO).
ISO 25500, a draft series of standards from the International Organization for Standardization (ISO), is presented by the Electronic Commerce Code Management Association (ECCMA) as a possible way to address long-standing problems with unreliable data across global supply chains.