True Touch Earns Three ISO Certifications and Top Call Center Recognition

True Touch has received three ISO certifications for its call center practices and also received Thailand’s Outstanding Call Center certificate for excellence in handling consumer issues.

ANSI Seeks Feedback on New ISO Proposal to Standardize Fundamentals of Services

The American National Standards Institute (ANSI) is requesting public comments by September 4, 2025, on a proposed new ISO technical committee aimed at developing global standards for the fundamentals of services.

UNI Opens Public Surveys to Review Three Reference Practice Documents in Services

The Italian National Standardization Body (UNI) has launched three public surveys to assess how the market has used three Reference Practice documents on services: 

Teachers Across Europe Invited to Join October Conference on Standardization in Berlin

The next Durchstarten mit Normung (Get Started With Standardization) conference will take place on October 1–2, 2025, at the DIN headquarters in Berlin.

China Sets Up New Committee to Develop Standards for Online Platform Commerce

China’s State Administration for Market Regulation (SAMR) has approved the creation of a new national technical committee to develop standards for how online commerce platforms should operate.

Seven Thai Hotels Gain ISO 22483 Certification for Excellence in Hospitality

The Management System Certification Institute MASCI has certified seven hotels under ISO 22483:2020, a global standard that sets quality requirements for hotels in areas such as staff competence, cleanliness, safety, service, and guest satisfaction.

Brother Thailand Contact Center Secures ISO 18295 Certificate and Call Center Award

Brother Thailand has secured ISO 18295-1:2017 certification for its Brother Contact Center and was also recognized with an award for outstanding consumer complaint handling by Thailand’s Consumer Protection Board (OCPB).

Resolving E-Commerce Disputes: New BSI Guidance Tackles Refunds, Delivery Issues and Fraud

The British Standards Institution (BSI) has issued BS ISO 32122:2025 to help resolve disputes in e-commerce safely and fairly.

Bosnia and Herzegovina Proposes New Technical Committee for Postal Services Standards

The Institute for Standardization of Bosnia and Herzegovina (ISBIH) has launched an initiative to establish BAS/TC 67, a new national technical committee for postal services.

Miren Kras Among Top 100 Global Green Destinations for 2024

Miren Kras has been recognized as one of the world’s Top 100 destinations for sustainable tourism in 2024.

ANSI Seeks Input on New ISO Committee for Courier Services

ANSI is calling for public comments by May 16 on a proposal to create a new ISO Technical Committee for courier services, covering express delivery of letters and parcels.

Kazakhstan Introduces National Standard to Boost Eco-Friendly Tourism

Kazakhstan will implement a new national ecotourism standard on June 1 to cut tourism’s environmental impact and protect the country’s unique natural landscapes and biodiversity.

IAQG Centralizes Aerospace Auditor Authentication

The International Aerospace Quality Group (IAQG) has centralized the authentication of aerospace quality management system auditors, replacing the previous network of independent Auditor Authentication Bodies (AABs).

FSC Revised Trademark Standard Takes Effect

The Forest Stewardship Council (FSC) has launched a new online training course to support implementation of its revised trademark standard, FSC-STD-50-001 V3-0, which takes effect on July 1, 2026. 

SIS Offers Free Access to ISO 45001 Draft

The Swedish Institute for Standards (SIS) has made the proposed second edition of ISO 45001 - draft available for free download and public review,

ISO/DIS 9002 Ballot Opens for Comment

The International Organization for Standardization (ISO) has released ISO/DIS 9002 for ballot, opening the international comment period on the revision of the guidance standard for applying ISO 9001. 

Public Consultation Opens on ISO 14060, First International Standard for Net Zero Alignment

ISO 14060, the first international standard for net zero alignment, has entered public consultation.

EU Approves EN ISO 15223-1 for Medical Device and IVD Labeling

The European Commission (EC) has approved EN ISO 15223-1, the standard used for symbols on medical device and in vitro diagnostic (IVD) labeling, for use in demonstrating compliance with EU requirements for these products.

GFSI Seeks Feedback on JFSM Recognition Under Benchmarking Requirements v2024

The Global Food Safety Initiative (GFSI) has opened a public stakeholder consultation on the Japan Food Safety Management Association (JFSM) application for recognition under GFSI Benchmarking Requirements Version 2024.

Chery Added as IATF's Third Asian Automotive Group Member

The International Automotive Task Force (IATF) has approved the addition of Chery Automobile, as a new member of IATF AISBL, making it the third Asian automotive group represented in the organization.

IFS Announces June Release of Progress Logistics Version 2

IFS will publish IFS Progress Logistics version 2 at the end of June, updating the program that helps companies prepare for IFS Logistics certification.

Third Cohort of Environmental Management Youth Leadership Group Kicks Off

The third cohort of the ISO Environmental Management (ISO/TC 207) Youth Leadership Group (YLG 3.0) has held its kick-off meeting, bringing together more than 45 participants from around 30 countries.

ISO 9606 Requirements for Welder Qualification Under Revision

The International Organization for Standardization (ISO) is revising ISO 9606, the international standard for qualification testing of welders performing fusion welding.

ISO 9001 Auditing Practices Group Releases First AI-Focused Guidance

The ISO 9001 Auditing Practices Group (APG) has published new guidance on auditing  quality management systems that use artificial intelligence, marking the group's first publication dedicated specifically to AI.